Privacy Policy
We respect your privacy and are committed to keeping your personal information secure and transparent. Here's how we collect, store, and use your data.
MEUN PTY LTD
PRIVACY POLICY
Effective Date: 17/02/2026
Who We Are
Meun is a software company that provides CRM, automation, and AI services tailored to help businesses streamline operations, improve lead handling, and grow efficiently. This Privacy Policy explains how we manage your personal information when you use our services, website, or communicate with us.
1. Introduction
1.1 This Privacy Policy sets out how Meun Pty Ltd (ABN: 13 688 898 053) (“Meun”, “we”, “us”, “our”) collects, holds, uses and discloses Personal Information.
1.2 Where applicable, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Definitions
In this Privacy Policy:
Customer means the entity that contracts with Meun for the Services.
Customer Account means a Customer’s account and configuration within the Services.
Customer Data means data (including Personal Information) uploaded, imported, generated, stored or processed by or on behalf of a Customer via the Services.
End User means an individual who interacts with a Customer using the Services (including a Customer’s staff/contractors and the Customer’s leads/customers/contacts).
Personal Information has the meaning given in the Privacy Act.
Sensitive Information has the meaning given in the Privacy Act.
Services means Meun’s CRM, automation, messaging and AI-enabled services, including related onboarding, support, and professional services.
Upstream Platform means third-party software, infrastructure, and service providers used to deliver parts of the Services (including hosting, messaging/telephony, email delivery/verification, analytics, security, and AI services).
3. Scope
3.1 This Privacy Policy applies to Personal Information relating to:
(a) visitors to our websites, landing pages, forms, calendars, funnels and chat widgets;
(b) individuals who enquire about or purchase the Services;
(c) authorised users of Customer Accounts; and
(d) End Users whose Personal Information is processed in a Customer Account.
4. How the Services are Delivered and Roles
4.1 The Services are delivered using an Upstream Platform and supporting providers. Personal Information may be processed and stored within those systems to provide and maintain the Services.
4.2 Role allocation:
(a) Meun account/admin data: for information relating to subscriptions, billing, support, and account management, Meun generally determines the purposes and means of processing.
(b) Customer Data: for Customer Data processed within a Customer Account, the Customer generally determines the purposes and means of processing, and Meun processes Customer Data to provide the Services.
5. Personal Information We Collect
5.1 We may collect the following categories of Personal Information:
(a) Identity and contact details (e.g., name, email, phone number, business name, role);
(b) Enquiry and booking information (e.g., service requested, booking details, notes and outcomes);
(c) Communications (e.g., SMS/email/chat content, call metadata, and where enabled recordings/transcripts/AI summaries);
(d) Account information (e.g., user accounts, permissions, settings, audit logs, support interactions);
(e) Billing information (e.g., billing contacts, invoices);
(f) Technical and usage data (e.g., IP address, device/browser information, cookies, analytics, and activity logs).
5.2 We do not intentionally collect Sensitive Information unless required and lawful and, where required, with consent.
6. How We Collect Personal Information
6.1 We collect Personal Information:
(a) directly from you (e.g., website forms, enquiries, onboarding, support);
(b) automatically via website and platform logs, cookies and analytics;
(c) from Customers where they import or enter Customer Data into the Services;
(d) through integrations connected by Customers.
7. Purposes of Collection, Use and Disclosure
7.1 We collect, use and disclose Personal Information for purposes including:
(a) providing, operating, maintaining and supporting the Services;
(b) configuring messaging, automations, call handling, AI agents, and reporting;
(c) account administration, billing, and support;
(d) security, fraud prevention, troubleshooting, and service improvement; and
(e) compliance with legal obligations and enforcement of our agreements.
8. Direct Marketing
8.1 Where permitted by law, we may send marketing communications. You may opt out at any time using the unsubscribe method provided (email unsubscribe link, replying “STOP” to SMS, or contacting us).
8.2 Customers are responsible for ensuring their own marketing and communications via the Services comply with applicable laws in the jurisdictions they operate in.
9. Disclosure to Third Parties
9.1 We may disclose Personal Information to third parties only as necessary to provide the Services, including providers of:
(a) cloud hosting and infrastructure;
(b) messaging and telephony;
(c) email delivery and verification;
(d) analytics, monitoring and customer support tools;
(e) AI services; and
(f) payment processing.
9.2 We do not sell Personal Information.
10. Overseas Processing
10.1 Because we use an Upstream Platform and global service providers, Personal Information may be processed or stored outside Australia.
10.2 Countries: We are likely to disclose Personal Information to overseas recipients in the United States. Depending on the providers used for hosting, support, messaging/telephony, email verification and AI services, disclosures may also occur in other countries. Where it is practicable to do so, we will update this Privacy Policy to list additional countries.
10.3 Where applicable, we take reasonable steps in connection with overseas disclosures consistent with Australian privacy requirements, including APP 8 considerations.
11. Security
11.1 We take reasonable steps to protect Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.
11.2 No method of transmission or storage is completely secure and we cannot guarantee absolute security.
12. Notifiable Data Breaches
12.1 Where the Privacy Act applies and an eligible data breach is likely to result in serious harm, we will assess and respond in accordance with the Notifiable Data Breaches scheme (including notifying affected individuals and the OAIC where required).
13. Access and Correction
13.1 You may request access to or correction of Personal Information we hold about you (subject to legal exceptions).
13.2 Where your Personal Information is held within a Customer Account (e.g., you contacted a business using Meun), we may refer your request to the relevant Customer.
14. Retention
14.1 We retain Personal Information only as long as reasonably necessary for service delivery, legal compliance, dispute resolution and legitimate business purposes, then delete or de-identify where appropriate.
15. Changes
15.1 We may amend this Privacy Policy from time to time. The latest version will be available on our website and will apply from the Effective Date shown above.
16. Contact and Complaints
16.1 Contact: [email protected]
16.2 How we handle complaints: If you make a privacy complaint, we will acknowledge it within 5 business days and aim to resolve it within 30 days. If we need more time, we will tell you why and provide an updated timeframe.
16.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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