Privacy Policy
We respect your privacy and are committed to keeping your personal information secure and transparent. Here's how we collect, store, and use your data.
Your Privacy Matters
Effective Date: 08/07/2025
Meun ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Meun is a software company that provides CRM, automation, and AI services tailored to help businesses streamline operations, improve lead handling, and grow efficiently. This Privacy Policy explains how we manage your personal information when you use our services, website, or communicate with us.
What Personal Information We Collect
We may collect the following types of personal information:
- Full name, email address, and contact number
- Business name, ABN, website, and job title
- Billing details (processed via secure third-party payment platforms)
- User account data, platform activity, and communication history
- Content or data submitted through forms, chat, or messaging tools
We do not collect sensitive personal information unless required and with your consent.
How We Collect Your Information
We may collect your information through:
- Website forms, chat widgets, and direct enquiries
- Account sign-up and user onboarding
- Interactions via SMS, email, or live chat
- Platform usage and activity logs
- Analytics and cookies (see section 9)
Why We Collect Your Information
We collect, hold, and use your personal information to:
- Deliver and maintain our CRM, automation, and AI-based services
- Set up and manage your user account
- Personalise your experience and support needs
- Improve our systems based on your feedback and activity
- Send you important service updates or communications
- Provide optional marketing messages with your consent
Disclosure of Personal Information
We may disclose your information to third-party providers for:
- Cloud hosting, communication, and file storage
- Customer support tools
- Payment gateways (e.g., Stripe or PayPal)
- Analytics and performance tracking tools
All third-party services we use are selected for their data protection standards and are compliant with Australian privacy law and international standards. We do not sell or trade your personal data.
Cross-Border Disclosure
Some of our service providers may store or process data overseas (including in the United States). In these cases, we take reasonable steps to ensure your data is handled in a manner consistent with Australian privacy principles.
Data Security
We take reasonable steps to protect your data, including:
- Secure connection protocols (e.g., SSL/TLS encryption)
- Role-based access controls
- Account protection via password authentication
- Regular review and security maintenance
Access & Correction
You have the right to request access to personal information we hold about you and to request correction if that information is inaccurate, out of date, or incomplete.
To make a request, contact us at: [email protected]
Cookies & Website Tracking
Our website may use cookies and similar tracking tools to enhance your user experience and analyse traffic. You may choose to disable cookies through your browser settings, but doing so may impact certain features.
Marketing Communications
If you opt in to receive marketing emails or SMS, we may send you information about new features, updates, or offers. You can opt out at any time by:
- Clicking “unsubscribe” in email messages
- Replying “STOP” to SMS messages
- Contacting us directly
Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on our website, with a revised "Effective Date."
Contact Us
If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact:
Meun
Email: [email protected]
ABN: 13 688 898 053
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