Terms of Service

These Terms set out how Meun works, what you can expect from us, and what we expect from you. By using our services, you agree to these rules - including USD pricing, GST charged in addition where applicable, and any usage-based fees (e.g., calls, SMS, AI).

MEUN PTY LTD

TERMS OF SERVICE

Effective Date: 17/02/26

1. Agreement

1.1 These Terms of Service (“Terms”) govern your access to and use of Meun’s platform and services (the “Services”).


1.2 By purchasing, creating an account, accessing or using the Services, you agree to be bound by these Terms.


1.3 If you use the Services on behalf of an entity, you represent you have authority to bind that entity.

2. Definitions

- Meun / we / us / our means Meun Pty Ltd (ABN: 13 688 898 053).
- You / User / Client / Customer means the person or business using the Services.
- Services means our CRM, automation, and AI-enabled software and any related onboarding, support or consulting.
- Content means text, data, files, recordings, prompts, and materials you upload or generate via the Services.
- Customer Data means all Content and personal information processed by or on behalf of you through the Services.
- Upstream Platform means the third-party SaaS infrastructure and its integrations (including messaging, telephony, APIs and AI services) that power parts of the Services.
- Messaging means outbound and inbound communications sent or received via the Services (including email, SMS/MMS, chat, voice and WhatsApp where enabled).
- Usage Fees means variable charges incurred through use of certain features (e.g., calls, SMS/MMS, numbers, AI/LLM usage, recordings/storage, carrier registrations or surcharges).
- GST means the goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
- Order Form means any checkout page, proposal, scope, invoice or written agreement setting pricing and inclusions.
- Kickoff means the date on which (a) the Order Form is accepted and any required upfront payment is received (if applicable), and (b) you have provided the onboarding information and access reasonably required for Meun to commence setup.

3. Eligibility and Account Responsibility

3.1 You must be at least 18 years old.


3.2 You are responsible for:
(a) all activity under your account (including staff/contractors);
(b) keeping account details accurate; and
(c) maintaining security of logins and devices.
3.3 You must use the Services lawfully and not in competition with us.

4. Services, Support, and Changes

4.1 We provide access to the Services for your internal business purposes.


4.2 Support: we provide onboarding, training resources, email support and routine updates per your plan.


4.3 The Services may evolve; features may be added, changed, or deprecated. Your purchase is not contingent on future features or roadmaps. We will try to minimise disruption and, where practical, give notice of material changes.

4.4 Third-Party Services and Upstream Platform
(a) You acknowledge that parts of the Services rely on third-party providers and the Upstream Platform (including carriers, telephony, messaging, email delivery/verification, hosting, integrations, and AI services).
(b) We do not control and are not responsible for third-party provider performance, outages, policy enforcement, deliverability, carrier filtering, registration/verification decisions, content restrictions, number shutdowns, or changes to third-party pricing, rules or features.
(c) To the extent permitted by law, we are not liable for any loss arising from third-party provider actions or failures, including delays, non-delivery, filtering, blocking, suspension of messaging/telephony, or changes to third-party pricing or requirements.
(d) Where we pass through third-party charges, you remain responsible for those charges.

5. Setup Promise

5.1 7-Day Setup Complete. We will complete initial setup within 7 days of Kickoff provided you:
(a) complete onboarding accurately and in full;
(b) attend the onboarding call (or promptly reschedule); and
(c) provide required access/assets/approvals in a timely manner.


5.2 Delays caused by you, your providers, carriers, or the Upstream Platform extend the timeframe accordingly.

6. No Performance Guarantees

6.1 Except for the express setup promise in clause 5, Meun does not guarantee outcomes, including:
(a) lead volume or quality;
(b) response times;
(c) conversion rates;
(d) revenue, ROI, profit, or business performance; or
(e) any “never miss a lead” or similar result.

6.2 Any targets, benchmarks, examples, or estimates are non-binding and depend on factors outside Meun’s control (including customer behaviour, lead quality, your sales process, carrier/network conditions, and provider availability).

7. Payment, Fees, Currency and Taxes

7.1 Currency: unless stated otherwise, all fees are denominated and payable in USD. Your bank/card provider exchange rates/fees are your responsibility.


7.2 GST: all fees are exclusive of GST. Where GST applies, you must pay it in addition. If GST does not apply (e.g., supply not connected with Australia), GST will not be charged.


7.3 Subscription Fees: billed in advance per plan.


7.4 Usage Fees: billed in arrears (or via prepaid/auto-recharge if enabled). Usage includes (without limitation): telephony & messaging, email sending/verification, AI/compute, storage/bandwidth, add-ons/integrations.


7.5 Rates & Schedule: current rates are set out on your Usage Fees Schedule/pricing page and may vary by destination, carrier, content type, model selection or region; we may update Usage Fees when upstream rates/surcharges change.


7.6 Billing method: we may charge in arrears monthly or require prepaid credit/auto-recharge. If balance is exhausted or a charge fails, usage features may pause.


7.7 Disputed charges: notify us in writing within 14 days of invoice/charge; otherwise charges are deemed accepted.


7.8 Late fees: overdue amounts may accrue interest at 1.5% p.a. over the RBA cash rate, calculated daily.


7.9 You are responsible for applicable taxes/duties/levies (other than our income taxes).

8. Intellectual Property & Licence

8.1 Your Content: you retain ownership of your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display and back up Content as necessary to provide the Services and comply with law.


8.2 Meun IP & know-how: we (and our licensors) own the Services, software, documentation, templates, playbooks and related IP/know-how.


8.3 Configurations we create: workflows/automations/templates/configurations we implement incorporate our IP and know-how. We retain ownership and grant you a non-exclusive, non-transferable licence to use them during an active subscription for internal business purposes unless otherwise agreed in writing.


8.4 Feedback: you grant us a perpetual licence to use feedback without restriction.


8.5 Restrictions: you must not copy, resell, reverse engineer, decompile, extract source code, remove notices, or use the Services to build a competing service.

9. Acceptable Use

You must not use the Services to: upload unlawful/defamatory/infringing content; harass/spam; distribute malware; bypass security; access systems without permission; or violate third-party rights, carrier rules or applicable laws.

10. Service Availability

10.1 We aim for high availability (targeting 99%+). Maintenance, outages, or upstream/provider issues may occur. We will use reasonable efforts to notify you of planned maintenance.


10.2 This is a target only and not a guarantee.

11. Confidentiality

Each party must keep the other party’s non-public information confidential and use it only for the engagement, except where the information is public, already known, independently developed, or required to be disclosed by law.

12. Privacy, Data Roles & Cross-Border Transfers

12.1 We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.


12.2 Data roles: for Customer Data you upload, you are the controller and we act as your processor; the Upstream Platform and its providers may act as sub-processors.


12.3 Cross-border: your data may be processed/stored outside Australia (including the US). Where applicable, APP 8 and s16C describe the cross-border accountability framework.

13. Messaging, Anti-Spam and Telemarketing Compliance (AU + US)

13.1 You must have valid consent, identify yourself as sender, and include clear opt-out instructions (e.g., “Reply STOP”). Keep records of consent and honour opt-outs promptly.


13.2 Australia: under the Spam Act, every commercial message must include an unsubscribe option that is clear and functional, honours unsubscribe within 5 working days, and does not require a fee or extra steps.


13.3 United States (if you contact US recipients): you are responsible for compliance with applicable US laws and requirements (including commercial email requirements and consent rules for automated calls/texts and “artificial/prerecorded voice”).


13.4 You must not send prohibited/deceptive content and must comply with carrier/platform rules including registration requirements where applicable.

14. AI Features Disclaimer

14.1 AI outputs can be inaccurate, incomplete, or inappropriate. You are responsible for reviewing AI outputs before use and ensuring automations/scripts comply with law and your policies.


14.2 No advice / no reliance: The Services (including AI outputs and any onboarding/support guidance) do not constitute legal, financial, medical, or other professional advice. You are responsible for obtaining independent advice where required and for verifying outputs before use

15. Call Recording and Transcription

If recording/transcription is enabled, you are responsible for ensuring required notice/consent is obtained for your use case and jurisdictions.

16. Suspension for Compliance or Risk

We may suspend or limit parts of the Services (including Messaging) if we reasonably believe your use breaches these Terms, applicable law, carrier requirements, or Upstream Platform policies (e.g., high complaint rates, prohibited content, required registrations not completed). Where lawful and practical, we will notify you and work with you to resolve the issue.

17. Term, Termination & Data

17.1 These Terms apply for the duration of your subscription unless terminated earlier.


17.2 Either party may terminate on 14 days’ notice (after any free trial/minimum term). We may terminate immediately for material breach or legal/compliance risk.


17.3 On termination, your licence ends. We may delete your account and Content after a reasonable grace period. You may export data using available tools or request a copy (fees may apply for custom exports).


17.4 Where required by law (e.g., ACL), refunds will be provided; otherwise refunds are at our discretion.

18. Disclaimers & Liability

18.1 To the maximum extent permitted by law and subject to the Australian Consumer Law (ACL):
(a) Services are provided “as is”;
(b) we are not liable for indirect or consequential loss, lost profits or business interruption; and
(c) our aggregate liability for all claims arising out of or relating to the Services in the 12 months immediately preceding the event giving rise to the claim is limited to fees you paid to us in that 12-month period.


18.2 Nothing in these Terms excludes liability that cannot be excluded by law.

19. Indemnity

18.1 You indemnify and hold harmless Meun and our directors, officers, employees and contractors from and against any claims, demands, penalties, investigations, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to:
(a) your Content or Customer Data;
(b) your Messaging, calling or marketing practices (including consent, unsubscribe/opt-out, Do Not Call, TCPA/CAN-SPAM or equivalent obligations);
(c) your breach of these Terms or applicable law; or
(d) acts or omissions of your End Users.


18.2 This indemnity does not apply to the extent a claim is caused by Meun’s fraud or wilful misconduct.

20. Consumer Guarantees (ACL)

If you are a consumer under the ACL, you may have non-excludable guarantees. Where permitted, our liability is limited (at our option) to re-supply of services or reimbursement of the cost of re-supply. Other than as required by law, we do not offer refunds for change of mind.

21. Upstream Platform Terms (Flow-Down)

You acknowledge the Services run on an Upstream Platform and agree to terms no less restrictive than those imposed by the platform where you access platform-powered features (including user responsibility, accurate details, no misrepresentation, API/rate-limit compliance, no reverse engineering). If you provide access to end clients (sub-accounts), you must ensure they accept terms no less protective than these Terms.

22. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control (including outages or failures of carriers, cloud providers, the Upstream Platform, payment processors, AI providers, or internet/network events), provided reasonable steps are taken to mitigate.

23. Changes to These Terms

We may update these Terms from time to time. Updates take effect when posted (or when notified). Continued use after the effective date constitutes acceptance. We will try to provide reasonable notice of material changes where practicable, consistent with fairness expectations for standard form contracts.

24. Governing Law & Dispute Resolution

These Terms are governed by the laws of Victoria, Australia. Parties will attempt good-faith negotiation, then mediation (Melbourne unless agreed otherwise) before court proceedings, except urgent injunctive relief.

25. Notices, Assignment, Entire Agreement

25.1 Notices may be given by email or via the Services.


25.2 You may not assign your rights without our prior written consent; we may assign to an affiliate or in connection with a merger/sale.


25.3 These Terms and any Order Form constitute the entire agreement and supersede prior discussions.

26. General

26.1 Severability: If any provision is invalid or unenforceable, it is severed and the remainder remains in effect.


26.2 Waiver: A waiver is effective only if in writing. Failure to enforce a provision is not a waiver.


26.3 Relationship: The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.


26.4 Survival: Clauses intended to survive termination (including fees, IP, confidentiality, indemnity, liability limits, and dispute resolution) survive termination.

Contact Us

If you have any questions or concerns about these terms of service or the way your information is handled, please contact:

Meun Pty Ltd
Email: [email protected]
ABN: 13 688 898 053

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