Terms of Service
These Terms set out how Meun works, what you can expect from us, and what we expect from you. By using our services, you agree to these rules—including USD pricing, GST charged in addition where applicable, and any usage-based fees (e.g., calls, SMS, AI).
Meun Terms of Service
Effective Date: 08/07/25
By using Meun’s platform or services, you agree to these Terms of Service ("Terms"). If you do not agree, please discontinue use.
1. Definitions
“Meun”, “we”, “us”, “our” means Meun Pty Ltd (ABN: 13 688 898 053]).
“You”, “User”, “Client” means the person or business using the Services.
“Services” means our CRM, automation, and AI-enabled software and related onboarding/support/consulting.
“Content” means text, data, files, and materials you upload or generate via the Services.
“Upstream Platform” means the third-party SaaS infrastructure and its integrations (including messaging, telephony, APIs) that power our software.
“Messaging” means outbound communications sent via the Services (e.g., email, SMS/MMS, chat, voice).
“GST” means the goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
“Usage Fees” means variable charges incurred through your use of certain features (e.g., calls, SMS/MMS, numbers, AI/LLM usage, storage/recordings, carrier registrations or surcharges).
2. Accepting the Terms
By creating an account, registering, or using the Services, you confirm you are at least 18, have authority to bind the entity you represent, and agree to these Terms.
3. Services & Use
We provide access to the Services for your internal business purposes. You agree to:
- use the Services lawfully and not in competition with us;
- keep your account information accurate; and
- maintain the security of your logins and devices.
If you allow staff or contractors to access your account, you are responsible for their actions.
4. Account Setup & Onboarding
You’re responsible for providing materials or project info needed for onboarding. Delays or failures due to incomplete materials are not our liability.
5. Payment & Fees
- Currency. Unless stated otherwise, all fees are denominated and payable in USD (United States Dollars). Your bank or card provider may apply exchange rates or charges—these are your responsibility.
- GST. All fees are exclusive of GST. Where GST applies, you must pay GST in addition to the fees, at the same time as the fees. If GST does not apply (e.g., supply is not connected with Australia), GST will not be charged.
- Subscription Fees. Fixed subscription fees are billed in advance per your plan.
- Usage Fees. Variable Usage Fees are billed in arrears (or via pre-paid balance/auto-recharge if enabled). Usage Fees include, without limitation:
- Telephony & messaging: outbound/inbound voice minutes, call recordings and storage, SMS/MMS sends/receives, DID/phone number rentals, short code/toll-free/WhatsApp related charges, A2P 10DLC brand/campaign registration, carrier/pass-through surcharges, and deliverability/verification fees where applicable.
- Email: sending/relay costs beyond any included allotment, dedicated IPs, reputation/verification services.
- AI/Compute: LLM token usage, model calls, embeddings, transcription, and other AI-related compute beyond any included allotment.
- Storage/Bandwidth: media storage, call/voicemail/recording storage, file hosting, backups, and data transfer beyond included limits.
- Add-ons/Integrations: any add-on modules or third-party connectors priced per use.
- Rates & Schedule. Current rates are set out on our Usage Fees Schedule (or pricing page) and may vary by destination, carrier, content type, model selection, or region. Where upstream providers change their rates or impose surcharges, we may update Usage Fees accordingly.
- Billing Method. We may (a) charge in arrears monthly for actual usage; or (b) require prepaid credit/auto-recharge with a threshold you set (or we set). If your balance is exhausted or a charge fails, usage features may pause until payment is received.
- Disputed Charges. Notify us in writing within 14 days of invoice/charge if you dispute an amount; otherwise, charges are deemed accepted. We will work in good faith to resolve disputes.
- Late fees. Overdue amounts may accrue interest at 1.5% p.a. over the RBA cash rate, calculated daily.
- Other taxes. You are responsible for all applicable taxes, duties, levies (other than our income taxes).
6. Intellectual Property & Licence
- Your Content & Data. You retain ownership of your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and back up your Content as necessary to provide the Services and comply with law.
- Meun IP & Know-how. We (and our licensors) own the Services, underlying software, documentation, templates, playbooks, and all related intellectual property and know-how.
- Configurations & Templates We Create. Workflows, automations, templates, and configurations that we design or implement for you (the “Configurations”) incorporate our IP and know-how. We retain ownership of the Configurations, and grant you a non-exclusive, non-transferable licence to use them during your active subscription for your internal business purposes. (If you require ownership assignment, this must be agreed in writing and may involve an additional fee.)
- Upstream IP. All rights in the Upstream Platform remain with its owner(s).
- Feedback. If you provide feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use that feedback without restriction.
- Restrictions. You must not (and must not allow others to): copy, modify, translate, create derivative works from, sublicense, sell, lease, time-share, reverse engineer, decompile, or attempt to extract source code of the Services or Upstream Platform; remove proprietary notices; or use any part of the Services to build a competing service.
7. Acceptable Use Policy
You must not use the Services to: (a) upload or transmit unlawful, defamatory, abusive, misleading, or infringing content; (b) harass or spam; (c) distribute malware or attempt to bypass security; (d) access data or systems without permission; or (e) violate third-party rights, carrier rules, or applicable laws.
8. Support, Service Access & Changes
We provide onboarding, training resources, email support, and routine updates per your plan. The Services may evolve; features may be added, changed, or deprecated. Your purchase is not contingent on any future feature or roadmap. We’ll try to minimise disruption and, where practical, give notice of material changes.
To make a request, contact us at: [email protected]
9. Service Availability
We aim for high availability (targeting 99%+). Maintenance, outages, or upstream/provider issues may occur. We will use reasonable efforts to notify you in advance of planned maintenance.
10. Term, Termination & Data
- Term. These Terms apply for the duration of your subscription unless terminated earlier.
- Termination. Either party may terminate on 14 days’ notice (after any free trial or minimum term). We may suspend or terminate immediately for material breach or legal/compliance risk.
- Effect. Upon termination, your licence ends. We may delete your account and Content after a reasonable grace period. Where required by law (e.g., Australian Consumer Law), refunds will be provided; otherwise refunds are at our discretion.
- Export. Before closure, you may export your data using available tools or by requesting a copy (fees may apply for custom exports).
11. Disclaimers & Liability
To the maximum extent permitted by law and subject to the Australian Consumer Law (ACL):
- the Services are provided “as is” and we exclude implied warranties of merchantability, fitness, and non-infringement;
- we are not liable for indirect or consequential loss, lost profits, or business interruption; and
- our aggregate liability for all claims in any 12-month period is limited to the fees you paid to us in that period.
Nothing in these Terms excludes liability that cannot be excluded by law.
12. Consumer Guarantees (ACL)
If you are a consumer under the ACL, you may have non-excludable guarantees regarding service quality and fitness for purpose. Where we are permitted to limit a remedy, our liability is limited (at our option) to re-supply of services or reimbursement of the cost of re-supply. Other than as required by law, we do not offer refunds for change of mind.
13. Confidentiality
Each party must keep the other party’s non-public information confidential and use it only for purposes of the engagement, except where the information is public, already known, independently developed, or required to be disclosed by law.
14. Privacy, Data Roles & Cross-Border Transfers
- Privacy. We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth) and APPs.
- Data roles. For personal data you upload, you are the controller, Meun is your processor, and the Upstream Platform may act as our sub-processor. You authorise our use of reputable sub-processors to deliver the Services.
- Transfers. Your data may be processed or stored outside Australia (e.g., in the U.S.). We take reasonable steps to ensure appropriate safeguards consistent with the APPs and applicable law.
15. Messaging & Anti-Spam Compliance
- Consent & Identification. You must have valid consent to send Messaging, identify yourself as the sender, and include clear opt-out instructions (e.g., “Reply STOP to opt out; HELP for help.”). Keep records of consent and promptly honour opt-outs.
- Legal frameworks. You must comply with applicable laws and carrier rules, including the Spam Act 2003 (Cth) for Australian recipients and, where relevant, U.S. rules (e.g., A2P 10DLC registration/TCPA).
- Content. Do not send prohibited or deceptive content. Ensure your forms/calendars link to your Privacy Policy and display consent language.
- Rates/Fees. Standard carrier message/data rates may apply to recipients (as applicable).
16. Suspension for Compliance Risk
We may immediately suspend or limit parts of the Services (including Messaging) if we reasonably believe your use breaches these Terms, applicable law, carrier requirements, or Upstream Platform policies (for example, unregistered A2P 10DLC traffic, high complaint rates, prohibited content). Where lawful and practical, we will notify you and work with you to resolve the issue.
17. Upstream Platform Terms (Flow-Down)
You acknowledge our Services run on an Upstream Platform. To the extent you access features powered by that platform, you agree to terms at least as restrictive as those imposed by the platform, including (without limitation): maintaining accurate account details; being responsible for your users; not misrepresenting the Services or the platform; complying with API and rate-limit rules; and not reverse-engineering or attempting to extract source code.
If you resell or grant access to end clients (e.g., sub-accounts), you must ensure they accept terms no less protective than these Terms.
18. Changes to These Terms
We may update these Terms from time to time. Updates take effect when posted on our website (or notified to you). Continued use after the effective date constitutes acceptance.
19. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia. The parties will attempt to resolve disputes by good-faith negotiation, then mediation (in Melbourne, unless agreed otherwise) before commencing court proceedings.
20. Notices, Assignment, Entire Agreement
- Notices may be given by email or via the Services.
- You may not assign or transfer your rights without our prior written consent; we may assign to an affiliate or in connection with a merger or sale.
- These Terms (and any order form) constitute the entire agreement and supersede prior discussions.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact:
Meun Pty Ltd
Email: [email protected]
ABN: 13 688 898 053
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