Terms of Service
These Terms set out how Meun works, what you can expect from us, and what we expect from you. By using our services, you agree to these rules - including USD pricing, GST charged in addition where applicable, and any usage-based fees (e.g., calls, SMS, AI).
MEUN PTY LTD
TERMS OF SERVICE
Effective Date: 05/05/2026
1. Agreement
1.1 These Terms of Service (“Terms”) govern your access to and use of Meun’s platform and services (the “Services”).
1.2 By purchasing, creating an account, accessing or using the Services, you agree to be bound by these Terms.
1.3 If you use the Services on behalf of an entity, you represent you have authority to bind that entity.
1.4 The Services are intended for business users only. By using the Services, you confirm you are using them in the course of operating a business. The Services are made available to Customers in Australia, the United States, and other jurisdictions where lawful. You are responsible for complying with the laws of the jurisdiction where you and your End Users are located.
2. Definitions
- Meun / we / us / our means Meun Pty Ltd (ABN: 13 688 898 053).
- You / User / Client / Customer means the person or business using the Services.
- Services means our CRM, automation, and AI-enabled software and any related onboarding, support or consulting.
- Content means text, data, files, recordings, prompts, and materials you upload or generate via the Services.
- Customer Data means all Content and personal information processed by or on behalf of you through the Services.
- Upstream Platform means the third-party SaaS infrastructure and its integrations (including messaging, telephony, APIs and AI services) that power parts of the Services.
- Messaging means outbound and inbound communications sent or received via the Services (including email, SMS/MMS, chat, voice and WhatsApp where enabled).
- Usage Fees means variable charges incurred through use of certain features (e.g., calls, SMS/MMS, numbers, AI/LLM usage, recordings/storage, carrier registrations or surcharges).
- GST means the goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
- Order Form means any checkout page, proposal, scope, invoice or written agreement setting pricing and inclusions.
- Kickoff means the date on which (a) the Order Form is accepted and any required upfront payment is received (if applicable), and (b) you have provided the onboarding information and access reasonably required for Meun to commence setup.
3. Eligibility and Account Responsibility
3.1 You must be at least 18 years old.
3.2 You are responsible for:
(a) all activity under your account (including staff/contractors);
(b) keeping account details accurate; and
(c) maintaining security of logins and devices.
3.3 You must use the Services lawfully and not in competition with us.
4. Services, Support, and Changes
4.1 We provide access to the Services for your internal business purposes.
4.2 Support: we provide onboarding, training resources, email support and routine updates per your plan.
4.3 The Services may evolve; features may be added, changed, or deprecated. Your purchase is not contingent on future features or roadmaps. We will try to minimise disruption and, where practical, give notice of material changes.
4.4 Third-Party Services and Upstream Platform
(a) You acknowledge that parts of the Services rely on third-party providers and the Upstream Platform (including carriers, telephony, messaging, email delivery/verification, hosting, integrations, and AI services).
(b) We do not control and are not responsible for third-party provider performance, outages, policy enforcement, deliverability, carrier filtering, registration/verification decisions, content restrictions, number shutdowns, or changes to third-party pricing, rules or features.
(c) To the extent permitted by law, we are not liable for any loss arising from third-party provider actions or failures, including delays, non-delivery, filtering, blocking, suspension of messaging/telephony, or changes to third-party pricing or requirements.
(d) Where we pass through third-party charges, you remain responsible for those charges.
5. Setup Promise
5.1 7-Day Setup Complete. We will complete initial setup within 7 days of Kickoff provided you: (a) complete onboarding accurately and in full; (b) attend the onboarding call (or promptly reschedule); and (c) provide required access/assets/approvals in a timely manner.
5.2 Delays caused by you, your providers, carriers, or the Upstream Platform extend the timeframe accordingly.
5.3 Where setup is delayed beyond 7 days due solely to causes within our reasonable control, your sole and exclusive remedy is, at your election, (a) a pro-rata credit equal to the daily value of any setup fee paid for each business day exceeding the 7-day window, or (b) termination of the engagement with refund of unused prepaid subscription fees. This clause does not limit any non-excludable rights you may have under the Australian Consumer Law or other applicable law.
6. No Performance Guarantees
6.1 Except for the express setup promise in clause 5, Meun does not guarantee outcomes, including:
(a) lead volume or quality;
(b) response times;
(c) conversion rates;
(d) revenue, ROI, profit, or business performance; or
(e) any “never miss a lead” or similar result.
6.2 Any targets, benchmarks, examples, or estimates are non-binding and depend on factors outside Meun’s control (including customer behaviour, lead quality, your sales process, carrier/network conditions, and provider availability).
6.3 Marketing materials (including statements on Meun's website, sales decks, social media, advertisements, demo content, and earnings or payback representations of any kind) describing payback periods, response times, conversion lifts, booking volumes, or other performance metrics are illustrative aims only and do not form part of these Terms or any contract between us, unless expressly incorporated into your Order Form in writing and signed by both parties. No employee, contractor, or representative of Meun has authority to provide a performance guarantee outside of a signed Order Form. To the extent any such representation could be construed as an "earnings claim" under any applicable law, no such claim is made and none should be relied upon.
7. Payment, Fees, Currency and Taxes
7.1 Currency: unless stated otherwise, all fees are denominated and payable in USD. Your bank/card provider exchange rates/fees are your responsibility.
7.2 GST: all fees are exclusive of GST. Where GST applies, you must pay it in addition. If GST does not apply (e.g., supply not connected with Australia), GST will not be charged.
7.3 Subscription Fees: billed in advance per plan.
7.4 Usage Fees: billed in arrears (or via prepaid/auto-recharge if enabled). Usage includes (without limitation): telephony & messaging, email sending/verification, AI/compute, storage/bandwidth, add-ons/integrations.
7.5 Rates & Schedule: current rates are set out on your Usage Fees Schedule/pricing page and may vary by destination, carrier, content type, model selection or region; we may update Usage Fees when upstream rates/surcharges change.
7.6 Billing method: we may charge in arrears monthly or require prepaid credit/auto-recharge. If balance is exhausted or a charge fails, usage features may pause.
7.7 Disputed charges: notify us in writing within 14 days of invoice/charge so we can investigate. After 14 days, charges are presumed accepted in the absence of manifest error or fraud. This clause does not limit any non-excludable rights you may have under the Australian Consumer Law, applicable US state law, or chargeback rights with your payment provider.
7.8 Late fees: overdue amounts may accrue interest at 1.5% p.a. over the RBA cash rate, calculated daily.
7.9 You are responsible for applicable taxes/duties/levies (other than our income taxes).
8. Intellectual Property & Licence
8.1 Your Content: you retain ownership of your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display and back up Content as necessary to provide the Services and comply with law.
8.2 Meun IP & know-how: we (and our licensors) own the Services, software, documentation, templates, playbooks and related IP/know-how.
8.3 Configurations we create: workflows/automations/templates/configurations we implement incorporate our IP and know-how. We retain ownership and grant you a non-exclusive, non-transferable licence to use them during an active subscription for internal business purposes unless otherwise agreed in writing.
8.4 Feedback: you grant us a perpetual licence to use feedback without restriction.
8.5 Restrictions: you must not copy, resell, reverse engineer, decompile, extract source code, remove notices, or use the Services to build a competing service.
9. Acceptable Use
You must not use the Services to: upload unlawful/defamatory/infringing content; harass/spam; distribute malware; bypass security; access systems without permission; or violate third-party rights, carrier rules or applicable laws.
10. Service Availability
10.1 We aim for high availability (targeting 99%+). Maintenance, outages, or upstream/provider issues may occur. We will use reasonable efforts to notify you of planned maintenance.
10.2 This is a target only and not a guarantee.
11. Confidentiality
Each party must keep the other party’s non-public information confidential and use it only for the engagement, except where the information is public, already known, independently developed, or required to be disclosed by law.
12. Privacy, Data Roles & Cross-Border Transfers
12.1 We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
12.2 Data roles: for Customer Data you upload, you are the controller and we act as your processor; the Upstream Platform and its providers may act as sub-processors.
12.3 Cross-border: your data may be processed/stored outside Australia (including the US). Where applicable, APP 8 and s16C describe the cross-border accountability framework.
13. Messaging, Calls, and Telemarketing Compliance (AU + US + Other Jurisdictions)
13.1 Customer responsibility. You are the sender of all messages and the caller of all calls initiated through the Services. You are solely responsible for compliance with all applicable laws in every jurisdiction where you contact recipients, including but not limited to: (a) Australia: Spam Act 2003 (Cth), Do Not Call Register Act 2006 (Cth), Privacy Act 1988 (Cth); (b) United States: Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Telemarketing Sales Rule (TSR), state Do Not Call laws, state autodialer and prerecorded-voice laws, and state-level consent requirements; (c) any equivalent or additional rules in other jurisdictions where you operate.
13.2 Consent and identification. You must obtain and maintain valid, documented consent before sending marketing messages or making marketing calls. You must clearly identify yourself as the sender, include functional opt-out instructions in every commercial message (e.g., "Reply STOP" for SMS, working unsubscribe link for email), honour opt-outs promptly (within 5 working days for AU; within 10 business days for US CAN-SPAM; immediately for SMS STOP requests), and keep records of consent for at least the period required by applicable law.
13.3 Automated calls and prerecorded voice. Where you use the Services to make automated, AI-generated, prerecorded, or "artificial voice" calls or texts to US recipients, you are responsible for obtaining prior express written consent where required by the TCPA and applicable state laws, and for complying with all disclosure, identification, and time-of-day rules.
13.4 Call recording and AI transcription. If recording, transcription, or AI-summary features are enabled, you are responsible for ensuring all required notices and consents are obtained for your use case and jurisdictions, including two-party (all-party) consent in US states that require it (including but not limited to California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington), and equivalent rules in Australian states/territories.
13.5 Carrier and platform rules. You must comply with all carrier and platform requirements including 10DLC registration, brand/campaign vetting, content restrictions, and rate limits. We may suspend Messaging features if your use breaches carrier requirements or generates high complaint or block rates.
13.6 Prohibited content. You must not use the Services to send messages relating to: SHAFT content (sex, hate, alcohol, firearms, tobacco) where prohibited; cannabis or CBD where prohibited; payday lending; debt collection content that breaches applicable law; or any deceptive, fraudulent, or unlawful content.
14. AI Features Disclaimer
14.1 AI outputs can be inaccurate, incomplete, or inappropriate. You are responsible for reviewing AI outputs before use and ensuring automations/scripts comply with law and your policies.
14.2 No advice / no reliance: The Services (including AI outputs and any onboarding/support guidance) do not constitute legal, financial, medical, or other professional advice. You are responsible for obtaining independent advice where required and for verifying outputs before use
14.3 No clinical, legal or financial advice. AI outputs and Service features are not, and must not be presented as, medical, clinical, legal, tax, accounting, or financial advice. You must not configure the Services in a way that holds out AI outputs as professional advice to End Users, and you remain responsible for the configuration, scripts, and outputs you deploy.
14A. Protected Health Information (PHI) and HIPAA
14A.1 Unless we have entered into a written, signed Business Associate Agreement (BAA) with you, the Services are not authorised for processing, storing, or transmitting Protected Health Information (PHI) as defined under the US Health Insurance Portability and Accountability Act (HIPAA), or any equivalent regulated health data under other US laws.
14A.2 You must not upload or transmit PHI through the Services without a signed BAA in place. You agree to indemnify Meun for any claim arising from PHI processed through the Services in breach of this clause.
14A.3 Australian health service providers handling health information under the Privacy Act 1988 (Cth) may use the Services subject to clause 12 (Privacy) and the Privacy Policy.
15. Call Recording and Transcription
If recording/transcription is enabled, you are responsible for ensuring required notice/consent is obtained for your use case and jurisdictions (see also clause 13.4).
16. Suspension for Compliance or Risk
We may suspend or limit parts of the Services (including Messaging) if we reasonably believe your use breaches these Terms, applicable law, carrier requirements, or Upstream Platform policies (e.g., high complaint rates, prohibited content, required registrations not completed). Where lawful and practical, we will notify you and work with you to resolve the issue.
17. Term, Termination & Data
17.1 These Terms apply for the duration of your subscription unless terminated earlier.
17.2 Either party may terminate on 14 days’ notice (after any free trial/minimum term). We may terminate immediately for material breach or legal/compliance risk.
17.3 On termination, your licence ends. You may export data using available tools or request a copy within 30 days of termination (fees may apply for custom or bulk exports). After this 30-day grace period, we may delete your account and Content. Where the Upstream Platform retains data on its own retention schedules, deletion will be requested but full erasure timing is subject to that platform's processes.
17.4 Where required by law (e.g., ACL), refunds will be provided; otherwise refunds are at our discretion.
18. Disclaimers & Liability
18.1 To the maximum extent permitted by law and subject to the Australian Consumer Law (ACL):
(a) Services are provided “as is”;
(b) we are not liable for indirect or consequential loss, lost profits or business interruption; and
(c) our aggregate liability for all claims arising out of or relating to the Services in the 12 months immediately preceding the event giving rise to the claim is limited to the greater of (i) the fees you paid to us in that 12-month period, or (ii) AUD $100; and
(d) we exclude all liability for any class action, mass action, or representative claim except where such exclusion is prohibited by applicable law.
18.2 Nothing in these Terms excludes liability that cannot be excluded by law.
19. Indemnity
19.1 You indemnify and hold harmless Meun and our directors, officers, employees and contractors from and against any claims, demands, penalties, investigations, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your Content or Customer Data; (b) your Messaging, calling, recording or marketing practices, including any TCPA, CAN-SPAM, TSR, Spam Act, Do Not Call, two-party consent, or equivalent claim; (c) your breach of these Terms or applicable law in any jurisdiction; (d) PHI uploaded or processed through the Services in breach of clause 14A; or (e) acts or omissions of your End Users or sub-accounts.
19.2 This indemnity does not apply to the extent a claim is caused by Meun's fraud or wilful misconduct.
20. Consumer Guarantees (ACL)
If you are a consumer under the ACL, you may have non-excludable guarantees. Where permitted, our liability is limited (at our option) to re-supply of services or reimbursement of the cost of re-supply. Other than as required by law, we do not offer refunds for change of mind.
21. Upstream Platform Terms (Flow-Down)
You acknowledge the Services run on an Upstream Platform and agree to terms no less restrictive than those imposed by the platform where you access platform-powered features (including user responsibility, accurate details, no misrepresentation, API/rate-limit compliance, no reverse engineering). If you provide access to end clients (sub-accounts), you must ensure they accept terms no less protective than these Terms.
22. Force Majeure
Neither party is liable for delay or failure to perform due to events beyond reasonable control (including outages or failures of carriers, cloud providers, the Upstream Platform, payment processors, AI providers, or internet/network events), provided reasonable steps are taken to mitigate.
23. Changes to These Terms
We may update these Terms from time to time. Updates take effect when posted (or when notified). Continued use after the effective date constitutes acceptance. We will try to provide reasonable notice of material changes where practicable, consistent with fairness expectations for standard form contracts.
24. Governing Law, Forum, and Dispute Resolution
24.1 These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-laws rules.
24.2 The parties will attempt good-faith negotiation, then mediation seated in Melbourne, Australia (unless otherwise agreed in writing), before commencing court proceedings, except for urgent injunctive relief.
24.3 Subject to clause 24.2, the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia and the Federal Court of Australia.
24.4 Class action waiver (where permitted): To the maximum extent permitted by applicable law, each party waives any right to bring or participate in any class, collective, mass, or representative action against the other.
24.5 Nothing in this clause limits non-excludable rights of consumers under the Australian Consumer Law or applicable US state consumer law.
25. Notices, Assignment, Entire Agreement
25.1 Notices may be given by email or via the Services.
25.2 You may not assign your rights without our prior written consent; we may assign to an affiliate or in connection with a merger/sale.
25.3 These Terms and any Order Form constitute the entire agreement and supersede prior discussions.
26. General
26.1 Severability: If any provision is invalid or unenforceable, it is severed and the remainder remains in effect.
26.2 Waiver: A waiver is effective only if in writing. Failure to enforce a provision is not a waiver.
26.3 Relationship: The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.
26.4 Survival: Clauses intended to survive termination (including fees, IP, confidentiality, indemnity, liability limits, and dispute resolution) survive termination.
27. US-Specific Provisions
27.1 Customer responsibility for US privacy law. Where US state privacy laws apply to your business or End Users (including but not limited to CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, and TDPSA), you are responsible for your own compliance, including responding to consumer rights requests, providing required disclosures, and obtaining consents. The Services provide tooling that may assist with compliance, but Meun does not act as your compliance solution and makes no representation that the Services alone satisfy your obligations under any US state privacy law.
27.2 No sale or sharing. We do not sell or share Personal Information of US consumers as those terms are defined under applicable state privacy law.
27.3 Children. The Services are not directed to children under 16. You must not configure the Services to collect Personal Information from individuals you know to be under 16 without compliant verifiable parental consent (COPPA) or applicable state-equivalent consent.
27.4 Export controls and sanctions. You confirm you are not located in, or a national of, any country subject to comprehensive US trade sanctions, and that you are not on any US government denied-party list.
Contact Us
If you have any questions or concerns about these terms of service or the way your information is handled, please contact:
Meun Pty Ltd
Email: [email protected]
ABN: 13 688 898 053
Contact us
Want to partner or collaborate with us? Let’s talk.
For help with your orders, payments, or general queries.
Facing issues with our website or app? Our tech team is here to help.